Shipping & Delivery Policy

Last Updated: October 2026

At Noor-e-Rubab, we aim to make your shopping experience simple and convenient. This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Order Processing

Once you place an order, our team will process your order and verify the provided details.

Orders are generally prepared for dispatch within [X–X] business days after order confirmation.

During busy periods, sales, new collection launches, or holidays, processing may take additional time.

If there is any unexpected delay with your order, we will make reasonable efforts to keep you informed.

2. Delivery Time

After dispatch, delivery time may vary depending on your location and the courier service being used.

Estimated delivery time:

  • Major Cities: [X–X] business days

  • Other Cities: [X–X] business days

  • Remote Areas: [X–X] business days

These are estimated delivery times and are not guaranteed. Delays may occur due to weather, public holidays, courier operations, incomplete addresses, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before order confirmation.

Any applicable free-shipping offers will be subject to the terms mentioned in the relevant promotion.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your order includes:

  • Full name

  • Complete address

  • City

  • Active phone number

  • Any relevant delivery instructions

Noor-e-Rubab is not responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

5. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the applicable order amount directly to the courier upon delivery.

Customers should ensure that they are available to receive the order and have the required payment amount ready.

COD availability may vary depending on the delivery location and order conditions.

6. Order Confirmation

For certain orders, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

If we are unable to confirm the information provided, the order may be delayed or cancelled.

7. Tracking Your Order

Where tracking information is available, customers may receive a tracking number or delivery update after their order has been dispatched.

Once the parcel is handed over to the courier, delivery updates may be provided according to the courier’s tracking system.

8. Failed Delivery

A delivery may be considered unsuccessful if:

  • The customer is unavailable

  • The provided phone number cannot be reached

  • The delivery address is incorrect or incomplete

  • The customer refuses to receive the parcel

  • The courier is unable to access the delivery location

Additional delivery charges may apply if an order needs to be re-dispatched, depending on the circumstances.

9. Refused or Unclaimed Orders

If a customer refuses or fails to receive an order without an approved reason, Noor-e-Rubab reserves the right to restrict future Cash on Delivery orders or require advance payment for future purchases.

Any applicable return or re-delivery charges may be deducted or charged according to our policies.

10. Damaged Packages

If your parcel appears visibly damaged when delivered, please inform the courier immediately where possible.

We also recommend taking photographs or video of the package and contacting Noor-e-Rubab as soon as possible.

For damaged, missing, or incorrect items, please contact us within [X days] of receiving your order so that we can review the issue.

11. Incorrect or Missing Items

If you receive an item that is different from what you ordered or an item is missing from your package, please contact our customer support team as soon as possible.

Please provide:

  • Order number

  • Photographs of the received package

  • Photographs of the product

  • A brief description of the issue

Our team will review the request and provide the appropriate solution according to our Return & Exchange Policy.

12. Delivery Delays

While we work with our delivery partners to provide timely service, Noor-e-Rubab cannot guarantee delivery on a specific date or time.

Delays may occur because of:

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes

  • Incorrect customer information

  • Road or transportation disruptions

  • Unforeseen circumstances

We appreciate your patience in such situations.

13. International Shipping

International shipping availability, delivery times, shipping charges, and applicable customs or duties may vary by destination.

If international shipping is offered, customers may be responsible for customs duties, taxes, or other charges imposed by the destination country.

Please contact Noor-e-Rubab before placing an international order if you require information about delivery to a specific country.

14. Contact Us

If you have questions about your order or delivery, please contact Noor-e-Rubab through the contact details provided on our website.

Noor-e-Rubab
Email: [Add Business Email]
Phone/WhatsApp: [Add Contact Number]
Website: noorerubab.com

We appreciate your trust and look forward to delivering your Noor-e-Rubab order safely.